I am charged for downloading some wapvilla_ppd which I have never even heard of. I never downloaded it using my phone and even there was no message from vodafone regarding this prior. I think they do it intentionally so that the charges can be levied 4-5 times which has been done to me. I have been charged for this Rs.196 which is unacceptable. Even they have barred my outgoing now for exceeding the credit limit which is only been exceeded due to these false charges.
Details :
Bill no: 0247145473 | Bill period: 03.11.14 to 02.12.14 | Bill date: 03.12.14 | Your talkplan: Talk199 Scalable Plan7
(details on page 3)
8 2
Mr. Paras Batra Vodafone no. 8586971893
IIT INDIAN INSTITUTE OF TEC DEL IITD CEN Happy to help
ED – 9 Shivalik House
Amount due:
sms BILL to 111 (toll free).
Email us at [email protected]
Call on 98110 98110 or 111.
Transfer Balance to prepaid, Dial*130# (Toll free).
Hauz Khas Rs 448.66
IIT
Due date:
DELHI 110016 21.12.14
Relationship no. 5.69111.00.00.100450
Previous balance Payments Adjustments
Charges for this
bill period
Amount due on or
before 21.12.14
Amount due
– + + = after 21.12.14
226.30 230.00 0.00 452.36 448.66 498.66
Pay previous balance if any, immediately to avoid disconnection. Pay your current charges by 21.12.14 to avoid late payment charges.
Summary of charges for this bill period
(Rs)
One time charges 0.00
Monthly charges 197.00
Usage charges 196.00
Messaging charges 0.00
Conference call charges 0.00
Roaming charges 9.60
Discounts / other charges 0.00
Misc credits / charges 0.00
Sub total 402.60
Tax 49.76
Total 452.36
Payment Slip: Vodafone no. 8586971893 Tear this slip off and return it with your payment. Be sure not to staple.
Relationship no. 5.69111.00.00.100450 Bill date 03.12.14 Due date 21.12.14 Amount due Rs 448.66
Cheque / DD should be payable to ” Vodafone no.8586971893″
Cheque / DD no.
Dated
Bank
Branch
Dropped your cheque at the last minute ?
sms CHQ<cheque number><amount> to 111(toll free) and check your account credit
Vodafone Mobile Services Limited
C-48, Okhla Industrial Area, Phase II, New Delhi-110020, Fax +91 9811000009 Service tax regn: AAACS4457QST001
pg 1 of 4
We’re happy to help Helpful information for you
Whenever and wherever you need any assistance, we are always close by. All you have to do
is get in touch with us and we will be happy to help. For details on your account dial *111#.
For information or queries on our products and services, log on to www.vodafone.in or call
Vodafone Care (General Information Number) on 111 from your Vodafone mobile. Else call
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50p/3min will apply.
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Call Vodafone Care immediately at 111 or 98110 98110 and inform us.
You will get a confirmation from us and will only be charged for calls made up to next 24 hours.
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If your phone got disconnected for non-payment of the bill, get reconnected by paying
Rs 150 + tax as per government regulations.
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If any cheque of yours returns unpaid by your bank you’ll be charged up to Rs 200.
It may also result in withdrawal of services.
Moving home? Receipt of the bill
Don’t forget to inform us about your new address.
To know more, sms ADD to 111 (toll free).
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Your bill is generated on the bill date as shown on the face of the bill.
In case you do not receive your bill as specified, call our dedicated complaint desk at 198.
This will help avoid unnecessary late payment charges.
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Write to us at To find your dynamic credit limit, sms BILL to 111 (toll free).
Your dynamic credit limit depends on the security deposit you’ve paid, your average
monthly usage, payment track record and on how long you’ve been with us.
Vodafone may at its discretion, allow usage (including voice, SMS, VAS and data) beyond
the dynamic credit limit (DCL) on a month to month basis without changing the DCL
assigned to you. Hence the DCL may not restrict your usage. Due to unavoidable
reason/reasons beyond our control (system related) the intimation regarding utilisation
of DCL may be delayed/deferred. Your payment will be basis actual calls made.
Manager, Customer Service, Vodafone Mobile services Limited, c-48, Okhla Industrial Area, Phase
II, New Delhi-110020
Be sure to get the docket number (your unique complaint/request number) for your
complaint/request which you need for all future communication.
There is nothing to worry about because, no matter what the problem is, we will take care of it.
If you are not too happy with our responses, do contact our Nodal Officer.
Name: Monika Pathak
Phone: +91 98116 99317
Email: [email protected]
You can make an appeal to our Appellate Authority.
The appeal form for complaints can be downloaded from our website.
Name: Manish Jain
Phone: +91 98110 90001
Email: [email protected]
Contact them with the docket number, anytime from Monday to Friday
(9.30 am to 6.00 pm) at the above given address.
To increase your dynamic credit limit you have to make an additional payment towards your
security deposit or subscribe to standing instructions to your credit card or bank.
You can also increase your credit limit by sending an sms IL<SPACE><Desired limit>
to 111. Ex. To increase your credit limit to Rs 2000 send sms IL 2000 to 111.
You can also decrease your credit limit by sending an sms DL<SPACE><Desired limit>
to 111. Ex. To decrease your credit limit to Rs 1000 send sms DL 1000 to 111.
To know more, call us on 98110 98110 or visit us at www.vodafone.in.
You can also email us at [email protected]
Part payment
We don’t accept part payment of monthly bills. So don’t forget to pay the full bill amount
before the due date to enjoy uninterrupted service. If your usage has crossed your
dynamic credit limit, please arrange to pay immediately.
Quick tips Complaints and Requests
Want a duplicate bill? To check the status of your complaints and requests for the last 3 months, log onto My
Log on to www.vodafone.in/myvodafone or call 111 Charges as applicable. Vodafone. Select Complaints and Requests under the My Account – Support section.
Available only for bills of last 12 months.
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Bill in your mother tongue? either of the following categories:
To get your bill in your mother tongue, sms LBILL to 111 (toll free).
Choose from 9 regional languages. Duplicate bills only available in English. 1. Fully Blocked Category- stoppage of all commercial Calls/SMS.
2. Partially Blocked Category- stoppage of all commercial Calls/SMS except SMS from one
Need an itemised bill? of the opted preferences.
To get a detailed itemised bill, sms ACT IB to 111 (toll free) Charges as applicable.
SMS HELP DND TO 1909 to know the options.
ISD calls*
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discrepancy within the due date.
Have family or friends living abroad? To call them, sms ACT ISD to 111 (toll free)
and activate ISD calls on your Vodafone mobile phone.
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Need help in understanding Bill terms?
sms BILLTERMS to 111 (toll free).
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sms ACT IR to 111 (toll free).
*Deposits as applicable.
About your tariff plans
• no migration fee for migration to any plan.
• no change in your tariff plan for 6 months from enrolment of tariff (excluding ISD and Roaming rates).
• no charge to be levied for any service without your explicit consent.
• refund of security deposit within 60 days of closure of the account, beyond which we will pay you 10% interest on the deposit.
• tariff plan change will be done from your billing cycle.
no free or discounted SMS will be available to existing and new customers who subscribe to or have subscribed to SMS promos, bonus cards etc on occasions like New Year,
Dassera, Diwali, New Year’s Eve. SMS rates of 1/1.5/5 will apply for local/national/International SMS are applicable on these days.
•
Many ways to pay your Vodafone bill
Quick bill pay Pay online
You can now pay your Vodafone bill in two quick ways
• on Vodafone live! from your Vodafone mobile phone. Just sms QUICKPAY to 111
(toll free).
• on www.vodafone.in using your credit card, debit card or netbanking.
Log on to My Vodafone on www.vodafone.in/myvodafone and pay online.
Net banking
You can also pay your bill online through your bank’s net banking service. Contact your
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Pay on IVR
Pay at Vodafone Stores
Paying your bills is now just a call away. Just call 111 on your Vodafone mobile phone,
dial 1, and follow the instructions to pay your bill by credit card.
Pay by cash, cheque or credit card at Self Service Kiosks or Vodafone Stores. Or simply drop
your cheque or payment slip at the Payment Drop Box.
Easy Bill Pay retail shops and eTopUp retail shops accept cash payment.
sms STORE <nearest station name> to 111 (toll free) to find your nearest Vodafone
Store/Vodafone Mini Store.
Direct Debit
Direct Debit makes your life easy. Give standing instructions to automatically debit your bill
amount from your bank or credit card account. Call 111 for details or fill up and submit the
Bank account form at your nearest Vodafone Store.
Your usage details
Mr. Paras Batra Vodafone no. 8586971893
IIT INDIAN INSTITUTE OF TEC DEL IITD CEN Local pulse rate: VF 2 VF 60 seconds and VF 2 Others 60 seconds
Relationship no. 5.69111.00.00.100450 Dynamic credit limit: Rs 700 ( for details refer back of page 1)
Your talk plan: Talk199 Scalable Plan7
Monthly Charges Charges
(Rs)
Reversals
(Rs)
Net charges
(Rs)
GPRS @ 98 RS (03.11.14 to 02.12.14) 98.00
Sub total 98.00
Monthly Rental (03.11.14 to 02.12.14) 99.00
Sub total 99.00
Total 197.00
Duration
(min:sec)
Charges
(Rs)
Discounts
(Rs)
Net charges
(Rs)
Usage charges
Local 82:00 20.40 20.40 0.00
STD 43:00 64.50 64.50 0.00
Usage
(in KB)
Usage
(in GB)
Charges
(Rs)
Discounts
(Rs)
Net charges
(Rs)
Downloads 0:00 0:00 196.00 0.00 196.00
VF Mobile Connect 624890 0.60 2,499.56 2,499.56 0.00
Data Conversion: 1MB = 1,024KB; 1GB = 1,024MB /1,048,576KB
Total 2,780.46 2,584.46 196.00
Nos. Discounts
(Rs)
Net charges
(Rs)
Messaging charges
SMS – local 13 5.00 0.00
Total 13 5.00 0.00
Roaming charges Charges
(Rs)
Discounts
(Rs)
Net charges
(Rs)
Incoming 4.80 0.00 4.80
Outgoing 4.80 0.00 4.80
Total 9.60 0.00 9.60
Tax (Rs)
Service Tax@ 12.36% inclusive of Education & SHE Cess 49.76
Total 49.76
Payment details Date (Rs)
Payment received 21.11.14 230.00
Total 230.00
Note: If your tariff plan offers you free SMS, BlackBerry and/or GPRS, details of the usage are not provided in this itemized bill. These
details can be found in your Vodafone bill downloadable from My Vodafone on www.vodafone.in
sms BILL to 111 (toll free) for bill information
pg 3 of 4
Itemised calls
Mr. Paras Batra
IIT INDIAN INSTITUTE OF TEC DEL IITD CEN Vodafone no. 8586971893
Relationship no. 5.69111.00.00.100450 Local pulse rate: VF 2 VF 60 seconds and VF 2 Others 60 seconds
( for details refer back of page 1)
DD/MM/YY-Time Number Duration
(min:sec)
Charges
(Rs)
Details of free usage
8586971893
Outgoing calls
Local
05/11/14-13:11:51 918860120047 1:00 0 1 1 **
05/11/14-14:40:19 918860120047 1:00 0 1 1 **
06/11/14-09:52:03 #919650927384 1:00 0 1 1 **
06/11/14-10:17:56 #919810393381 1:00 0 1 1 **
06/11/14-10:56:38 #919810393381 1:00 0 1 1 **
06/11/14-14:36:09 #919810393381 1:00 0 1 1 **
06/11/14-16:53:50 #919650927384 1:00 0 1 1 **
09/11/14-13:29:57 919899315106 1:00 0 1 1 **
10/11/14-19:30:59 919654352321 1:00 0 1 1 **
13/11/14-16:18:56 8588009904 1:00 0 1 1 **
13/11/14-20:39:34 01126513280 2:00 0 1 1 **
13/11/14-22:15:22 #918130432999 1:00 0 1 1 **
17/11/14-16:03:39 918588009904 1:00 0 1 1 **
18/11/14-12:40:50 #919560433637 1:00 0 1 1 **
18/11/14-12:48:28 919899315106 1:00 0 1 1 **
18/11/14-19:37:29 #9868720492 1:00 0 1 1 **
19/11/14-14:59:31 918588009904 1:00 0 1 1 **
19/11/14-16:00:03 9899783783 1:00 0 1 1 **
20/11/14-21:07:11 01126513280 1:00 0 1 1 **
20/11/14-21:09:44 01143276100 2:00 0 1 1 **
20/11/14-21:35:16 918588009904 1:00 0 1 1 **
20/11/14-21:49:08 918588009904 1:00 0 1 1 **
22/11/14-14:28:06 #919560433637 1:00 0 1 1 **
25/11/14-15:19:53 919899315106 1:00 0 1 1 **
25/11/14-15:21:02 01126513280 2:00 0 1 1 **
25/11/14-15:23:59 9811327009 4:00 0 1 1 **
25/11/14-15:28:59 01126513280 1:00 0 1 1 **
25/11/14-22:10:16 #919990177623 1:00 0 1 1 **
25/11/14-22:15:30 #918130432999 1:00 0 1 1 **
27/11/14-13:17:18 #919810393381 1:00 0 1 1 **
27/11/14-14:12:37 #919810393381 1:00 0 1 1 **
27/11/14-16:57:24 #919810393381 1:00 0 1 1 **
28/11/14-15:54:22 #919650927384 2:00 0 1 1 **
29/11/14-00:06:50 #9818084539 1:00 0 1 1 **
29/11/14-19:55:35 #919810393381 1:00 0 1 1 **
29/11/14-23:42:09 #919560433637 1:00 0 1 1 **
29/11/14-23:43:58 #919560433637 1:00 0 1 1 **
30/11/14-16:42:18 #9891140518 1:00 0 1 1 **
01/12/14-13:14:54 #918130432999 2:00 0 1 1 **
01/12/14-14:06:26 #919810393381 3:00 0 1 1 **
01/12/14-17:20:09 #919810393381 1:00 0 1 1 **
02/12/14-11:03:45 #919650927384 1:00 0 1 1 **
02/12/14-15:05:36 #919818087177 1:00 0 1 1 **
Total 43 Calls 53:00 0.00
STD
06/11/14-00:48:21 917408060457 5:00 0 2 1 **
14/11/14-13:42:43 919769433607 2:00 0 2 1 **
14/11/14-18:19:10 919769433607 8:00 0 2 1 **
14/11/14-22:18:55 #918171434081 2:00 0 2 1 **
20/11/14-23:26:14 #918171434081 2:00 0 2 1 **
20/11/14-23:29:35 #918171434081 1:00 0 2 1 **
20/11/14-23:30:07 #918171434081 3:00 0 2 1 **
20/11/14-23:33:16 #918171434081 1:00 0 2 1 **
26/11/14-00:48:23 #919812443196 1:00 0 2 1 **
26/11/14-00:50:03 #919812443196 1:00 0 2 1 **
26/11/14-00:55:23 #919812443196 4:00 0 2 1 **
26/11/14-23:32:53 917408060457 2:00 0 2 1 **
30/11/14-16:35:32 919769433607 3:00 0 2 1 **
01/12/14-00:53:46 917408060457 4:00 0 2 1 **
02/12/14-12:10:22 #918937001427 1:00 0 2 1 **
02/12/14-12:12:03 #09897542091 1:00 0 2 1 **
02/12/14-19:10:58 #919897542091 2:00 0 2 1 **
Total 17 Calls 43:00 0.00
DD/MM/YY-Time Number Duration
(min:sec)
Charges
(Rs)
Details of free usage
8586971893
GPRS (Usage in KB) Usage
(in KB)
Charges
(Rs)
02/11/14 VF Mobile Connect 210 0 4 0 **
03/11/14 VF Mobile Connect 36150 0 4 0 **
04/11/14 VF Mobile Connect 26270 0 4 0 **
05/11/14 VF Mobile Connect 23680 0 4 0 **
06/11/14 VF Mobile Connect 31760 0 4 0 **
07/11/14 VF Mobile Connect 8540 0 4 0 **
08/11/14 VF Mobile Connect 17650 0 4 0 **
09/11/14 VF Mobile Connect 34520 0 4 0 **
10/11/14 VF Mobile Connect 15460 0 4 0 **
11/11/14 VF Mobile Connect 17590 0 4 0 **
12/11/14 VF Mobile Connect 22370 0 4 0 **
13/11/14 VF Mobile Connect 43040 0 4 0 **
14/11/14 VF Mobile Connect 16550 0 4 0 **
15/11/14 VF Mobile Connect 9430 0 4 0 **
16/11/14 VF Mobile Connect 33900 0 4 0 **
17/11/14 VF Mobile Connect 22290 0 4 0 **
18/11/14 VF Mobile Connect 8150 0 4 0 **
19/11/14 VF Mobile Connect 50370 0 4 0 **
20/11/14 VF Mobile Connect 15610 0 4 0 **
21/11/14 VF Mobile Connect 13730 0 4 0 **
22/11/14 VF Mobile Connect 29450 0 4 0 **
23/11/14 VF Mobile Connect 34610 0 4 0 **
24/11/14 VF Mobile Connect 19380 0 4 0 **
25/11/14 VF Mobile Connect 12580 0 4 0 **
26/11/14 VF Mobile Connect 8290 0 4 0 **
27/11/14 VF Mobile Connect 5350 0 4 0 **
28/11/14 VF Mobile Connect 9180 0 4 0 **
29/11/14 VF Mobile Connect 16060 0 4 0 **
30/11/14 VF Mobile Connect 10520 0 4 0 **
01/12/14 VF Mobile Connect 6180 0 4 0 **
02/12/14 VF Mobile Connect 26020 0 4 0 **
Total 31 Calls 624890 0.00
Downloads
03/11/14-02:03:13 wapvilla_ppd 0:00 49 4 6
08/11/14-02:43:49 wapvilla_ppd 0:00 49 4 6
19/11/14-02:02:22 wapvilla_ppd 0:00 49 4 6
23/11/14-03:43:42 wapvilla_ppd 0:00 49 4 6
Total 4 Calls 196.00
Roaming calls Roaming
partner
Incoming
15/11/14-21:10:09 UPW-Vodafone 08937001427 0:31 0.6 7 1
17/11/14-09:13:47 UPW-Vodafone 08826903162 0:55 0.6 7 1
17/11/14-09:39:19 UPW-Vodafone 08826903162 0:22 0.6 7 1
17/11/14-09:48:14 UPW-Vodafone 08826903162 0:38 0.6 7 1
17/11/14-11:50:35 UPW-Vodafone 08588009904 1:36 1.2 7 1
17/11/14-12:40:56 UPW-Vodafone 08527602428 1:48 1.2 7 1
Total 6 Calls 5:50 4.80
Outgoing
16/11/14-11:38:39 UPW-Vodafone 91971559557387 0:30 0.8 7 3
16/11/14-19:08:05 UPW-Vodafone 919897542091 0:17 0.8 7 3
17/11/14-09:34:24 UPW-Vodafone 918826903162 0:36 0.8 7 3
17/11/14-11:31:12 UPW-Vodafone 918588009904 0:35 0.8 7 3
17/11/14-11:46:19 UPW-Vodafone 918588009904 0:12 0.8 7 3
17/11/14-12:19:38 UPW-Vodafone 918588009904 0:20 0.8 7 3
Total 6 Calls 2:30 4.80
** indicates calls a t discounted rate
# indicates calls to mobile numbers not on Vodafone
sms BILL to 111 (toll free) for bill information
pg 4 of 4