Uttamvastra.com – Order no 140311 not delivered and amount debited from account

Hello,
I have orderd one pink and beige anarkalion 06/01/2016 holding order no 140311 through uttamvastra.com .I have paid the amount of 1399 through credit card.on 26th jan 2016 i have called uttamvastra they told they are initiating the refund, from that day onwards i am calling them daily but till now i did’t get back my amount.
Please help


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