Hi,
We used Tikona connection of 4mbps for about 5 months. But internet speed was very slow no even near to 1mbps, so we decided to disconnect the connection.
We got a new connection and stopped using tikona. Later we received a call from someone claiming to be tikona representative to collect money. As we did not filed any formal complain earlier to close the connection we gave him the requested money and he told us that the connection will be disconnected next month. Next month same thing happened again someone came claiming to be tikona representative and threaten us of filling a FIR against us. We had no option but to give him the money but this time we made sure to have some document in our hands. We got a Disconnection id ‘1-3072550071’ along with a singed application with his employee id and his managers number and a signature stating that it is the full and final payment ‘Employee’s no. +91823167577 and Manager’s no. +919035573555’.
But the vicious circle continued and someone claiming to be a advocate and police station in charge of Delhi’s Sadar Thana called us ‘+919660133725′ and told us to make the payment of next month along with fine amount. We told him what was the situation and mentioned the application we have and as i was to visit Delhi at that time i told him i will come and meet him personally. He disconnected the call and did not picked up again.
Today ’12-06-2014’ we again received a call from Advocate Pankaj ‘+918826693285’ saying a summoning order ‘O37/100422013’ has been filled against me and all my legal documents will be blocked until i pay an amount of Rs. 1905/- to tikona and promised a No Objection Certificate from tikona’s side. We have again paid the amount. The strange thing is that we received an sms from tikona that our services have been resumed. It seems they plan to charge us again next month. But this time we want file an case against them in consumer court for this continuous harassment.
We are looking for some advice on the matter as of how to file a case against them and what should be the charges and please let me know if someone else is also interested in filing a case against them or has already done that.
Regards,
Qasim
+917795771470
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Dear Qasim,
Greetings from Tikona.
Please be assured that your concern listed June 11, 2014 has been noted and our team is working on addressing the same.
Regards,
Tikona Care
Dear Mr. Baqri,
Greetings from Tikona.
With regards to your concern, our team member tried calling on your registered mobile number however there was no response.
We confirm that your Tikona service account has been terminated.
Post full and final calculation, there are no dues pending on your account and no refund is applicable.
Also the bill reminder calls have been stopped against your account.
For any further issues/queries, you can contact us on our toll free number 1-800-209-4276 or you can reach us at forum.tikona.in
Regards,
Tikona Care