TAX and LEGAL Solutions – IT Return

1.For past 13 years Anuradha Chavan Patil ,the company head is filing my IT returns on my behalf and i have being paying her required fees by a multicity cheque.
2.She had filed my return for Assement Year 2014-15 too.
3.I serve in Army so PCDA(o) deducts the desired TAX from my salary every month
4.As i had received some intrest for my FDs in bank so Anuradha Chavan had sent me a CHALAN of rs/- 20710 which i had deposited late (30 may 2015) due to my posting in a remote Feild area.Because i had deposited my chalan late so she had again sent me another Chalan of rs/-3170 (as intrest for late deposition) which again i had deposited on 05 june 2015 and had sent copy of both to her.
5. Refund of rs/- 410 for AY 2014-15 and of rs/- 18300 for AY 2015-16 is withheld by CPC Bangalore.
6.On contacting CPC Bangalore they had sent me few mails as calculation of my income and a OUTSTANDING DUE of rs rs/- 18170 for AY 2014-15 and had asked me to approach my assesing officer PNE/WT/51/4 for rectification.
7.In last 10 days i had spoken to Auradha patil more than 5 times on their numbers 9822290424 and 02025445878 and had even sent them several emails explaing my problem and had sent the copies of all emails receivd from CPC Bangalore. I have even again sent copy of both the Bank Chalans deposited by me.
8. Neither they are replying properly to my calls nor they have still replied to my emails.Please guide me . Regards