sendmygift.com – My order is not delivered

I had placed order for a Casio watch on sendmygift.com on Friday 12/2/16. Upon chatting on same site their agent promised me to deliver it on 14/2/16. On 15th when I didn’t get delivery I chat again n asked for delivery date. Then they told me it will be delivered soon. Same way I chat on 16, 17 and 18. Every time they told you that wait it will come… Or it’s delivered. Not only that one of their agent told me sorry for delay n offered me one teddy n flowers too. Today on 18th when I asked for courier company name in which they have dispatched my gift they r not responding.. Please help me.