Periyar University – More than 5 years still waiting for degree certificate

Hello Team, In 2010, for 2011 – 2012 batch I registered with University18 for MS in IT from Karnataka Open University. Paid nearly Rs.75K (Tuition fee + Exam fee for each semester). Till today I have not received the degree certificates. I contacted them last week but after some days they simply replied that the KOU has not been printed the certificates. This is another very careless and irresponsible educational institution. For some semesters they issued mark sheets with MS in IT and some semesters with MSc in IT. After we raised lots of complaints they asked to return the mark sheets to correct the degree name. My case is one of the worst one. Do you know any institution that enables uploading resume option to their students? U18 did. During project report submission, I was out of station so asked my sister to upload the report. By mistake she uploaded to resume section. No one cared about that document till I contacted them. If no one is going to check the uploaded documents then why the hell they enabled that option? They don’t care anything except money. If you don’t pay tuition fee or exam fee you have to pay with fine. I am supposed to get this certificate in 2 years. 5 years are over. Will they pay fine to me? Who will take action against them? The govt should ban these type of institutions. Thanks.