onsitego – Worst service from onsite care for repairing mobile – Sangeetha mobiles

See the worst service proof of onsite team. they are just a bunch of crappy people. do not have a proper system in place to mitigate the common mistakes happen with their field time. heights of negligence. don’t bother much and pretend like they are in between so many people and pass the blame. the vendors who tie up with Onsite care should also be blamed for not interfering in the claim process.

what’s good in onsite : they speak well and polite do not shy away from admitting their mistakes

Request ID : 92257
10 messages
ShravanKumar Raju Mon, Aug 18, 2014 at 6:16 PM
To: [email protected]
Hi,
find the scanned copy of the signed PAN card xerox.

the collection team and team sitting as customer care are simply junk. or the system that you guys are using must be the junk.

i have submitted the documents on Aug 1st.and received the message from ONSITE on August 2nd saying the phone has been received in warehouse and awaiting for response from Lava authorized service center.

after that i received a call from the person who collected the documents from me asking me to re-submit the documents. i asked where should i get the original bill. which i already given. he just didnt reply anything. then i started calling customer care from Aug 12th onwards.

IT took 7 days for you to inform me that Aadhar card is not acceptable for Insurance company. you just woke from the long bloody sleep all these days?
the person who collected the documents didn’t know that Aadhar is not acceptable?
what kind of staff you are?
18 valuable days have been wasted by stupid Team.

i want my phone be repaired in next 5 days. do whatever you want.

-Shravan

pancard signed copy.pdf
2836K
Onsite Help Tue, Aug 19, 2014 at 11:57 AM
To: ShravanKumar Raju
Dear Customer,

Thank you for your email inquiry, we have received your pan card scan copy. We sincerely apologize for the inconvenience caused due to the delay in the process of arranging the documents.

We regret that the claim documents was not received by our team which was already collected from you on 1st August’2014. We request you to fill the enclosed claim form and send the scan copy to us so that we can send the documents along with your invoice bill and pan card.

Once you are back in Hyderabad we will get the hard copy of the claim form collected. We await your reply and will try and get your handset repaired on priority.

Regards,

Onsite Team

[Quoted text hidden]

Swift-Claim-01.pdf
1265K
ShravanKumar Raju Tue, Aug 19, 2014 at 12:40 PM
To: Onsite Help
Hi,
I dont have the following details to fill.
1. purchase invoice number and date.
2. handset IMEI number

send me the above details. so that will fill them and send you the scan copy.

Regards,
-Shravan

[Quoted text hidden]
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-Shravan
Onsite Help Tue, Aug 19, 2014 at 3:33 PM
To: ShravanKumar Raju
Dear Customer,

Here are the details as requested:

Invoice no. SI/MJN/1639

Date of Purchase: 23/06/2014

IMEI no. 911375050303282

[Quoted text hidden]
ShravanKumar Raju Tue, Aug 19, 2014 at 8:15 PM
To: Onsite Help

[Quoted text hidden]
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-Shravan

img3041.pdf
11779K
ShravanKumar Raju Tue, Aug 19, 2014 at 8:16 PM
To: Onsite Help
jpeg file of small size for your convenience.

policy number is not mentioned on the claim form since i dont have it with me. if required you can fill and send to respective people.
[Quoted text hidden]
–
-Shravan

shravan-92257-insuranceclaim-form.jpg
84K
Onsite Help Wed, Aug 20, 2014 at 7:16 PM
To: ShravanKumar Raju
Dear Customer,

Thank you for providing the soft copy of the claim form, we have send all the claim documents and service center estimation to the brokers appointed by Sangeetha for processing your claim.

We sincerly regret for the delay happened in getting your claim documents arranged and forward them for insurance claim. Once we receive the claim status we will ask the service center to proceed with the repairs.

Our team will update the status as soon as we get the status from third party broker.

Regards,

Onsite Team
[Quoted text hidden]
ShravanKumar Raju Wed, Aug 27, 2014 at 9:04 AM
To: Onsite Help
Hi,
No update yet. As I said I can’t suffer for your stupid mistakes.

If mobile cant be repaired by 31 august, you must take moral responsibility and send me the new mobile.
So don’t make me approach consumer forum.

Regards,
Shravan

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Onsite Help Wed, Aug 27, 2014 at 7:00 PM
To: ShravanKumar Raju
Dear Customer,

We sincerely regret for the earlier delay in getting your documents arranged for claim process. Please note last week your claim documents and service center estimation were sent to the insurance company for claim process.

Once we get the approval we will share the details with your and also inform the service center to proceed with the repairs. Insurance company will update the claim status by next week.

Regards,

Team Onsite
[Quoted text hidden]
ShravanKumar Raju Thu, Aug 28, 2014 at 2:25 AM
To: Onsite Help
Are you not ashamed to inform me that, insurance company will send the approval by next week?
When you have done the mistake you must feel the customer pain by paying repair charges by yourself and take the amout when insurance company releases.
I repeat. will approach consumer forum if the satisfactory service is not delivered.

Regards,
Shravan