Date of posting on complaintlist.com site : 01/Feb/2016.
First posted on 26/Dec/2015 in site consumercomplaints.in (ICF)
Ms. Karishma from nownaukri.com called me on 24.12.15 around 11.30am & told me that my resume has been shortlised for a good job. She told me that she had to work on my resume to make it suitable to the employer’s requirement & so asked me to pat Rs. 4, 299 towards their service titled ‘ resume broadcast India & International’. after I releuctantly paid it, she transferrred the line to Mr. Gautam, seemingly her boss telling me that he will provide the offfer details. He started off by asking me to make further payments of Rs. 5, 299/- for a service titled ‘ dream job finder senior’. then he collected Rs. 6, 799/- for another service titled ‘ resume builder + dream job finder + resume broadcast’. then he brainwashed me into paying a further sum of Rs. 16, 404/- for what he called ‘ profile completion’ . then, he made me pay another Rs. 27, 999/- for what was called ‘profile completion’. all the above payments were made online thru debit card totalling Rs. 60, 800/-. then he made me cough up Rs. 4, 599/- for a service called ‘ social media profile’. again, he made me pay Rs. 2, 499/- for service called ‘education verification’, Rs. 1, 999/- for a service called ‘previous employment verification’ & Rs. 4, 999/- for service called ‘ live interview preparation’. This totalled Rs. 14, 696/- & was paid thru internet banking. The total amount paid was Rs. 75, 496/-. The total call duration was alomost 4 hrs. he then sent me a list of documents he wanted regarding my education, ID, CTC etc. from the mail id [email protected] which I sent across. Gautam told me Harpal was his team member. the email from Harpal was signed off as ‘Gautam’. he then said that he would arrange a call with their verification officer wherein he asked me to just say that I agree to avail of the services so that they may be activated. on 25.12.15, I received a call from one Ms. Priya, who explained a few services within a couple of minutes & told that I would be provided with a relationship manager to take care of my specific needs. She said that she would send me a ‘CIS – client information sheet’ to be filled up & sent back to her. I received this email from the mail id [email protected]. after i sent the CIS form duly filled up, she replied back from the same mail ID acknowledging the same. but she never used her name to sign off, but just signed off as ‘ team nownowkri’ on 26.12.15. I again received a call from Gautam around 13.30 hrs & when I questioned him, he said that he would send the invoices for the payments received, activate the services & provide my professionally written resume latest by Monday (28.12.15). he also told me that he will be sending me the list of potential employers for me to indicate my choice. he said he would call again at 16.00 hrs to check on my choice. but despite calling him repeatedly on the toll free number 180030101575, unable to contact him. the operator lady who picks up says that the call can’t be transferred & that she will pass on the message to him. he hasn’t called back so far. have sent a request to them @ their mail id [email protected] for refund. don’t know it’s outcome yet. Srinivas
Ms. Karishma from nownaukri.com called me on 24.12.15 around 11.30am & told me that my resume has been shortlised for a good job. She told me that she had to work on my resume to make it suitable to the employer’s requirement & so asked me to pat Rs. 4, 299 towards their service titled ‘ resume broadcast India & International’. after I releuctantly paid it, she transferrred the line to Mr. Gautam, seemingly her boss telling me that he will provide the offfer details. He started off by asking me to make further payments of Rs. 5, 299/- for a service titled ‘ dream job finder senior’. then he collected Rs. 6, 799/- for another service titled ‘ resume builder + dream job finder + resume broadcast’. then he brainwashed me into paying a further sum of Rs. 16, 404/- for what he called ‘ profile completion’ . then, he made me pay another Rs. 27, 999/- for what was called ‘profile completion’. all the above payments were made online thru debit card totalling Rs. 60, 800/-. then he made me cough up Rs. 4, 599/- for a service called ‘ social media profile’. again, he made me pay Rs. 2, 499/- for service called ‘education verification’, Rs. 1, 999/- for a service called ‘previous employment verification’ & Rs. 4, 999/- for service called ‘ live interview preparation’. This totalled Rs. 14, 696/- & was paid thru internet banking. The total amount paid was Rs. 75, 496/-. The total call duration was alomost 4 hrs. he then sent me a list of documents he wanted regarding my education, ID, CTC etc. from the mail id [email protected] which I sent across. Gautam told me Harpal was his team member. the email from Harpal was signed off as ‘Gautam’. he then said that he would arrange a call with their verification officer wherein he asked me to just say that I agree to avail of the services so that they may be activated. on 25.12.15, I received a call from one Ms. Priya, who explained a few services within a couple of minutes & told that I would be provided with a relationship manager to take care of my specific needs. She said that she would send me a ‘CIS – client information sheet’ to be filled up & sent back to her. I received this email from the mail id [email protected]. after i sent the CIS form duly filled up, she replied back from the same mail ID acknowledging the same. but she never used her name to sign off, but just signed off as ‘ team nownowkri’ on 26.12.15. I again received a call from Gautam around 13.30 hrs & when I questioned him, he said that he would send the invoices for the payments received, activate the services & provide my professionally written resume latest by Monday (28.12.15). he also told me that he will be sending me the list of potential employers for me to indicate my choice. he said he would call again at 16.00 hrs to check on my choice. but despite calling him repeatedly on the toll free number 180030101575, unable to contact him. the operator lady who picks up says that the call can’t be transferred & that she will pass on the message to him. he hasn’t called back so far. have sent a request to them @ their mail id [email protected] for refund. In response to the above complaint posted on concumercomplaints.in, NowNaukri sent a response dtd. 21/Jan 16 asking for my contact details, which was submitted by me on 30/Jan/2016 which is reproduced below :
the reference id’s provided by nownaukri.com vide their email id [email protected] dtd. 29.12.15 are as below :
NN00121616 Global Higlighter | India International 4299 service provided on 27/Jan/16
NN00121624 Dream Job Finder_Senior 5299 nothing received
NN00121626 Profile Maximizer | Senior Level (10 Yrs) 6799 nothing received
NN00121628 Profile Completion 16404 nothing received
NN00121637 Profile Completion 27999 nothing received
NN00121650 Profile Completion 14696 Reced live interview training Rs. 4,999 on 22/Jan/16
for the rest, neither are they telling anything regarding the nautre of services to be provided nor are they agreeing to refund the balance monies of Rs. 66,000/- (approx). neither are we able to speak to them on their numbers since either nobody picks up or say that the line can’t be transferred. but they don’t hesitate to call up again & ask for more money.
despite repeated emails to now naukri.com vide email id’s [email protected], [email protected], [email protected], [email protected], [email protected] (Milind Patil), [email protected] (Sudhanshu Kandpal) & [email protected] there’s been no response so far & neither have they refunded my monies.
since no service provided until now, I would request you to refund the balance sum of Rs. 66,000/- (5, 299 + 6, 799 + 16, 404 + 27, 999 + 14, 696 less 4,999) urgently & oblige.
thank you