MobileTopUp.co.in – No refund the unsuccessful recharge amount

I have done two recharge in Mobiletopup online site, both gets failed and tried many times and successfully contacted customer care and booked the complaint to refund my money (Comp No: 1105235996 shared over the phone), no mail and any acknowledgement, still now, there is no update from mobiletopup and no refund done. the same will mailed to [email protected] and no response. Screen shot attached for the failed orders.