kalazone.in – No refund for returned product from kalazone.in

I have placed an order at www.kalazone.in on dated 16 Oct’16 cash on delivery which was receive on dated 08 Nov’15.
But product not as per describe in website so i return this by overnight courier (AWB-3777881715) which was receive at kalazone office on dated 20 Nov’15. For this i mark mail any call to customer care of kalazone but there is no proper respon provide by them no any status for my money refundation . Please do the needfull action.
SANTOSH KUMAR
GANDHI GRAM, KANPUR 208007, Uttar Pradesh