I have purchased HP Printer & my order no is #100018961 from “Deja-Vu Trends” on 23-Mar-2014, yet they have not dispatched the product from their end. One of the customer care executive said, the are clearing backlogs & due which it will take few days. Now 2 weeks are over & yet they have not shipped the product & not they are not even responding the emails. I belive a strong action should be taken against this Company.
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Ticket #475498
Ticket Status: Open
Department: Deja-Vu Trends Customer Support
Create Date: 24/03/2014 4:35 pm
Name: Integrity Heaters
Email: [email protected]
Phone:
Subject:Dispatch details required_Order Reference No. 100018961
24/03/2014 4:35 pm
Dear Sir,
Per the below mail, I have purchased the HP Printer.
I am trying to call on 1800 3000 1177, but no one is receiving the call.
Can you let me know the dispatch date.
Awaiting your response at the earliest.
Thanks & Regards,
Bhavesh Panchal
Integrity Heaters
Contact: 86000-50123
From: [email protected] [mailto:[email protected]]
Sent: Sunday, March 23, 2014 9:46 PM
To: [email protected]
Subject: dejavutrends.com – Payment Success Acknowledgement :: 23949265
Dear Bhavesh Panchal,
Your payment for the Order with Reference number 100018961 on the Merchant
Website : dejavutrends.com has been successfully processed.
For your convenience, we have provided the Order Information below.
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Order Information
Merchant Website : dejavutrends.com
Date : 2014-03-23 21:42:13
Merchant Reference Number : 100018961
EBS Payment ID : 23949265
Payment Mode : South Indian Bank
Amount : 10689.00
Customer Name : Bhavesh Panchal
Customer Email : [email protected]
Status : SUCCESS
For any queries, Please contact the merchant dejavutrends.com.
Regards,
EBS PG Team
PLEASE DO NOT REPLY TO THIS MAIL. THIS IS A AUTO GENERATED MAIL AND REPLIES
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24/03/2014 5:36 pm Prafful Chauhan
Dear Sir,
Good Evening,
As per your conversation, I would like to inform you that it takes 4 to 7 working days (excluding Saturday and Sunday) to
ship the product from our end. As soon as we will ship the product to you will update you with the courier details.
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Thanks
Regards,
Praful
30/03/2014 10:57 am
Dear Sir,
I have booked the order Dated 23-Mar-2014. 7 Days are over, yet shipping has not taken place.
Can you let me know the status, when the shipping will take place & the goods will be delivered.
Awaiting your reply.
Regards,
Bhavesh
30/03/2014 11:14 am Aarti Rupwate
Dear Sir,
Good Morning,
As per your conversation, I would like to inform you that it takes 4 to 7 business working days (excluding Saturday and
Sunday) to ship the product from our end. So request you to wait for the required duration we will ship your product soon.
Thanks
Regards,
Aarti
01/04/2014 11:22 pm
Dear Sir,
I belive, 7 Business working days are completed & yet I haven’t received the shipping details from your side. Kindly let me
know, when the shipping would take place.
Awaiting your reply.
Regards,
Bhavesh
02/04/2014 9:42 am
Dear Sir,
I belive, 7 Business working days are completed & yet I haven’t received the shipping details from your side. Kindly let me
know, when the shipping would take place.
Awaiting your reply.
Regards,
Bhavesh
02/04/2014 10:25 am Aarti Rupwate
Dear Sir,
Greetings for the Day !
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I apologize for the delay in shipment of your product.
I would like to inform you that your order # 100018961 is in process. So request you to wait for sometime, we will ship the
product as soon as possible.
Thanks & Regards,
Aarti
02/04/2014 8:27 pm
Dear Sir,
It was being said, it will 5 -7 Business working days to do shipment, and now “sometime” is not feasible reply.
Can you let me know the exact date when shipping will take place, so I need no do further follow ups.
Awaiting your action for the same.
Regards,
Bhavesh
02/04/2014 8:52 pm Pranali Chavan
Dear Sir,
Good Evening,
I understand the concerned about the product but I would request you please give us some more time we will try to ship the
product as soon as possible.
I apologize for the inconvenience caused to you.
Thanks & Regards,
Pranali
05/04/2014 9:04 am
Dear Sir,
After completing 5 -7 Business working days to do shipment another 3days are also over.
Telephonic discussion with customer executive said, since you are located in Vasai, you will be delivered the item next day
of shipment through courier.
I can’t get your action for the same & if you cant further process the order, I request you to cancel the same & refund my
money.
Awaiting your reply for the same.
Regards,
Bhavesh
06/04/2014 4:33 pm Pranali Chavan
Dear Sir,
Good Evening,
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As per my records your order no 100018961 is in process and I understand your concerned about your product and I
apologize for the same but i would request you to please give us some more time will ship the product soon.
Thanks & Regards,
Pranali
07/04/2014 8:48 am
Hi,
This product is under “Process”, from day 1.
10 business working days are over but you cannot just courier the product within Mumbai nor can you provide the estimated
date for delivering the product.
I don’t believe you understand the problem causing because of unavailability of Printer for my business.
For a growing company, did not expected this type of customer satisfaction.
I hope atleast now you can do the needful?
Regards,
Bhavesh
07/04/2014 1:52 pm
Dear Sir,
Can you provide the Invoice No & your company Sales Tax No for office purpose.
Awaiting your reply.
Regards,
Bhavesh
09/04/2014 2:20 pm
Dear Sir,
Can you let me know, whether you can deliver the product or not as today is 13 business working day.
If you cannot dispatch today, kindly cancel the order & refund me the amount paid.
Awaiting your reply.
Regards,
Bhavesh
13/04/2014 9:48 pm Pranali Chavan
Dear Sir,
Good Evening,
I apologize for the inconvenience caused and like to inform that for refund it takes min. 10 to 15 business working days. So
request you to wait will try my best to ship the product as soon as possible.
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I appreciate your time and patience.
Thanks & Regards,
Pranali
13/04/2014 10:05 pm
Hi Pranali,
Per the last discussion with customer executive, he said, that the printer will be dispatched in this week.
Can you please let me know when the same will be dispatched?
Hope you understand the inconvenience caused.
Regards,
Bhavesh
16/04/2014 5:38 pm
Dear Sir,
1 Week is over, any updates for the Dispatch?
23 Days are over from the date of placing the order, but no action has been taken.
Kindly let me know, if you want to dispatch the same or not?
Awaing your reply.
Regards,
Bhavesh
17/04/2014 6:13 pm Pranali Chavan
Dear Sir,
Good Evening,
I understand the concerned that you have waited for so long for your product but would like to inform you that we are in the
process of clearing the backlog issue so we will try to ship the product soon.
Thanks & Regards,
Pranali
17/04/2014 7:49 pm
Hi Pranali,
I understand your concern, but this i required for business purpose.
I required this urgently & its long since, i hear from your customer executive that will ship in this week & 2 weeks are over.
Either you say that you cannot ship and refund the money back or you ship this till tomorrow.
If you cannot ship this by tommow, kindly cancel the order, ill purchase the same from other source.
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Regards,
Bhavesh
17/04/2014 8:39 pm Akshata Sangle
Dear Sir,
Good Evening,
As per your telephonic conversation with our executive,we apologize for the delay in your shipment but as you mentioned
that your want your order shipment to be done at the earliest by this week itself we’ll try our best to ship it and if its not done
you can go for the cancellation for which it takes 10-15 working days for the refund procedure.
Kindly have patience & Co operate with us.
Thanks & Regards,
Akshata.
20/04/2014 10:59 am
Dear Sir/Madam,
I have placed the order on 23-Mar-2014, & i believe your company is really not interested in customer satisfaction. On 23
April, 1 month would be over, but till date shipment has not taken place locally, nor the company is sure of the date of
shipment. There is no definate time that an tele executive nor the customer care can assure & it is said, people in company
are clearing back logs. I believe if you people cannot supply product in stipulated period of time, then please dont make fool
of buyers, who pays your company in advance & cannot get the product till date.
Its the request, if with in this week till 25 Apr, 2014, if the product is not shipped, cancel the order, i cant wait any more for
my business.
Thanks & Regards,
Bhavesh Panchal
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