individual – non-refund against cancellation

Dear Sir, I would like to inform that I had purchased air tickets for journey for self and wife for visiting srinagar from calcutta by availing indian airlines flights (onward journey from calcutta on 12.10.14 and return on 17.10.14). The both to and fro journey tickets were cancelled on 30.09.14 due to devastating flood in the state of J&K. But after several requests I have not yet received my refund amount as a result I am facing financial hardship. Even they are not responding in any manner while I tried to contact them either through mail, live chat or telephonically. Details of live chat conversations is attached for ready reference and immediate redressal.
Barun Kanti Kar <[email protected]>
Chat Transcript
12 messages
Monali <[email protected]> Tue, Sep 30, 2014 at 11:49 AM
Reply-To: [email protected]
To: [email protected]
Start Time: 30/09/2014 10:59:44
End Time: 30/09/2014 11:49:27
Operators: Monali
Transcripts:
If you do not want to wait, please click here to leave us a message.
Operator Monali has joined the chat.
[10:59:44] Monali: Dear Barun Kati Kar, thank you for contacting us! How may I help you?
[11:00:28] Barun Kati Kar: I requested yesterday to cancel the ticket bearing Booking Reference No :- ET 24090
[11:00:35] Barun Kati Kar: but the same is still not cancelled
[11:00:52] Barun Kati Kar: nor I received any kind of intimation from your end
[11:02:48] Barun Kati Kar: ??
[11:04:31] Monali: do you want to cancel the full pnr?
[11:04:39] Barun Kati Kar: yes please
[11:05:08] Barun Kati Kar: the same was conveyed to the other operator named “Raju”
[11:05:31] Monali: Cancellation charges Rs.2400/- per person per sector
[11:05:34] Monali: kindliy advice
[11:05:53] Barun Kati Kar: Yes, please proceed
[11:06:01] Barun Kati Kar: and confirm immediately
[11:10:35] Barun Kati Kar: are you still there?
[11:10:44] Monali: yes i online
[11:10:51] Monali: this will take little time
[11:11:02] Monali: kindly send me a cancellation mail on [email protected]
[11:11:19] Barun Kati Kar: I have already sent an email
[11:11:36] Monali: send a fresh email now on [email protected]
[11:12:41] Barun Kati Kar: sent another email
[11:13:26] Barun Kati Kar: to [email protected] and [email protected] as well
[11:16:54] Barun Kati Kar: have you received the email
[11:17:09] Barun Kati Kar: ?
[11:19:49] Barun Kati Kar: ARE YOU THERE?
[11:22:38] Barun Kati Kar: ??
The transcript will be sent to “[email protected]”.
The visitor has left the chat.
The chat is ended.
Monali <[email protected]> Tue, Sep 30, 2014 at 4:45 PM
Reply-To: [email protected]
To: [email protected]
Start Time: 30/09/2014 16:34:24
End Time: 30/09/2014 16:46:04
Operators: Monali
Transcripts:
If you do not want to wait, please click here to leave us a message.
Operator Monali has joined the chat.
[16:34:24] Monali: Dear BARUN KANTI KAR, thank you for contacting us! How may I help you?
[16:35:04] BARUN KANTI KAR: the ticket no. ET24090 is not yet cancelled
[16:38:48] BARUN KANTI KAR: are you there?
The visitor has left the chat.
The chat is ended.
Monali <[email protected]> Tue, Sep 30, 2014 at 5:18 PM
Reply-To: [email protected]
To: [email protected]
Start Time: 30/09/2014 16:47:04
End Time: 30/09/2014 17:18:27
Operators: Monali
Transcripts:
If you do not want to wait, please click here to leave us a message.
Operator Monali has joined the chat.
[16:47:04] Monali: Dear BARUN KANTI KAR, thank you for contacting us! How may I help you?
[16:47:39] BARUN KANTI KAR: my ticket no. ET 24090 is not known to me
[16:51:37] BARUN KANTI KAR: are you there?
[16:58:41] Monali: we will get back to you
[16:58:44] Monali: in some time
[16:58:49] Monali: with the cancellation charges
[16:59:07] Monali: we are just in contact with airlines
[17:00:34] BARUN KANTI KAR: last time I was informed about the cancellation charges and I instructed to
cancel the tickets
[17:01:09] BARUN KANTI KAR: can I have the contact no. of your customer care
[17:05:40] BARUN KANTI KAR: is anybody there?
[17:09:31] Monali: cancellation charges is Rs 2400/- per passenger and per sector
[17:09:46] Monali: kindly advice us weather to cancel your ticket or no?
[17:11:05] BARUN KANTI KAR: Yes please
[17:11:29] Monali: ok we have cancelled your ticket
[17:11:43] Monali: and we are sending you a confirmation email
[17:11:53] Monali: we are sorry for the delay
[17:12:04] Monali: could not get in touch with the airlines
[17:12:21] BARUN KANTI KAR: when will get the refund
[17:12:57] Monali: we have already sent you a email please check
[17:14:37] BARUN KANTI KAR: will I be getting the refund amount in my bank account?
[17:15:51] Monali: in 12 working days
The transcript will be sent to “[email protected]”.
Operator Monali has left the chat.
The chat is ended.
Barun Kanti Kar <[email protected]> Mon, Oct 13, 2014 at 10:35 AM
To: [email protected]
barun kanti kar
good morning. are u on the line
[Quoted text hidden]
Barun Kanti Kar <[email protected]> Mon, Oct 13, 2014 at 11:35 AM
To: [email protected]
[Quoted text hidden]
Mail Delivery Subsystem <[email protected]> Mon, Oct 13, 2014 at 11:35 AM
To: [email protected]
Delivery to the following recipient failed permanently:
[email protected]
Technical details of permanent failure:
The email account that you tried to reach does not exist. Please try double-checking the recipient’s email address
for typos or unnecessary spaces. Learn more at http://support.google.com/mail/bin/answer.py?answer=6596
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References: <1.cdfec16238510db4ceb1@WIN-JUT6V6DBFRD>
Date: Mon, 13 Oct 2014 11:35:47 +0530
Message-ID: <CAOpLc5q33Gzu6DjhTjUv1TSc_8GRFydKj9c-tiU21UXPAtjV6Q@mail.gmail.com>
Subject: Fwd: Chat Transcript
From: Barun Kanti Kar <[email protected]>
To: [email protected]
Content-Type: multipart/alternative; boundary=bcaec53f3a3f9b12ea050547b0d5
———- Forwarded message ———-
From: Monali <[email protected]>
Date: Tue, Sep 30, 2014 at 11:49 AM
Subject: Chat Transcript
To: [email protected]
Start Time:30/09/2014 10:59:44End Time:30/09/2014 11:49:27Operators:Monali
*Transcripts:*If you do not want to wait, please click here to leave us a
message.Operator Monali has joined the chat.[10:59:44]Monali: Dear Barun
Kati Kar, thank you for contacting us! How may I help you?[11:00:28]Barun
Kati Kar: I requested yesterday to cancel the ticket bearing Booking
Reference No :- ET 24090[11:00:35]Barun Kati Kar: but the same is still not
cancelled[11:00:52]Barun Kati Kar: nor I received any kind of intimation
from your end[11:02:48]Barun Kati Kar: ??[11:04:31]Monali: do you want to
cancel the full pnr?[11:04:39]Barun Kati Kar: yes please[11:05:08]Barun
Kati Kar: the same was conveyed to the other operator named
“Raju”[11:05:31]Monali:
Cancellation charges Rs.2400/- per person per sector[11:05:34]Monali:
kindliy advice[11:05:53]Barun Kati Kar: Yes, please proceed[11:06:01]Barun
Kati Kar: and confirm immediately[11:10:35]Barun Kati Kar: are you still
there?[11:10:44]Monali: yes i online[11:10:51]Monali: this will take little
time[11:11:02]Monali: kindly send me a cancellation mail on
[email protected][11:11:19]Barun Kati Kar: I have already sent an
email[11:11:36]Monali: send a fresh email now on [email protected]
[11:12:41]Barun Kati Kar: sent another email[11:13:26]Barun Kati Kar: to
[email protected] and [email protected] as well[11:16:54]Barun
Kati Kar: have you received the email[11:17:09]Barun Kati Kar: ?[11:19:49]Barun
Kati Kar: ARE YOU THERE?[11:22:38]Barun Kati Kar: ??The transcript will be
[Quoted text hidden]
Barun Kanti Kar <[email protected]> Mon, Oct 13, 2014 at 11:39 AM
To: [email protected]
———- Forwarded message ———-
From: Monali <[email protected]>
Date: Tue, Sep 30, 2014 at 11:49 AM
Subject: Chat Transcript
To: [email protected]
[Quoted text hidden]
Joshua Paul <[email protected]> Mon, Oct 13, 2014 at 12:24 PM
To: Barun Kanti Kar <[email protected]>
Dear sir/Mam,
Ticket cancelled. Cancellation charges Rs.4800/- per person. The remainder amount is credited on your name with
easygotrip.com… Kindly use it to book another ticket with us. Refund number: B239
Easygotrip – Travel Made Easy.
Phone No. +91 8080144002
Round Way Flight from Kolkata ( CCU ) to Srinagar ( SXR )
Booking Reference No :- ET 24090 BookDate :- 3/24/2014
Airline Pnr :- HPQ9P Status :- Cancelled
Going Out – Kolkata To Srinagar
Flight Departure Airport Arrival Airport Class Departs
Date
AI –
763
Kolkata ,07:00 Sun,12-Oct-
2014
New Delhi ,09:10 Sun,12-Oct-
2014 S Sun,12-Oct-
2014
AI –
866
New Delhi ,12:05 Sun,12-Oct-
2014
Srinagar ,13:30 Sun,12-Oct-
2014 S Sun,12-Oct-
2014
Going Out – Srinagar To Kolkata
Flight Departure Airport Arrival Airport Class Departs
Date
AI –
659
Srinagar ,14:15 Fri,17-Oct-
2014
New Delhi ,15:45 Fri,17-Oct-
2014 S Fri,17-Oct-
2014
AI –
764
New Delhi ,17:00 Fri,17-Oct-
2014
Kolkata ,19:10 Fri,17-Oct-
2014 T Fri,17-Oct-
2014
Passenger Details
Name Type DOB Ticket number
Mr BARUN KANTI KAR Adult 28/4/1955 4816603598/4816603601
Ms TAPASI KAR Adult 10/3/1966 4816603599/4816603602
Contact Informations
Email Mobile No City – State
[email protected] 9831295150 KOLKATA – WEST BENGAL
Price Details
Description Cost (INR)
Base Fare and Airline Fuel Charge 43053.00
Taxes & Fees 28
Total Amount 43081.00
Important Information | Notes
You can contact us at [email protected] for any information.
Additional Information
All Passenger must carry a Valid Photo Identity Proof at the time of Check In.
Check in Gates open 2 hours prior to scheduled departure and closed strictily 45 minutes prior
to departure.
Free baggage allowance 15kg checked baggage and 5 kg (total max dim 115cms) cabin
baggage,This allowance does not apply to infants
No piece system applies.
Cancellation Charges shall be as per fare rules & transaction fee will be not be refunded.Flight
Timings are subject to change without prior notice.
Please recheck with the Carrier prior to departure.
other services provided by the carrier are subject to conditions of carriage which hereby
incorporated by reference.
These conditions may be obtained from the issuing carrier.Indigo Call centre (0)
9910383838or 18001803838.
Go Air Call Centre (1800222111or09223222111).Indian Airline Call Centre 1800 180 1407
.Spicejet Call Centre (MTNL/BSNL) – 1800-180-3333(GSM/CDMA) -0987-180-
3333.JetAirways Call Centre MTNL/BSNL(022)39893333&02239893333.KingFisher Call
Centre 1800 2093030 /1800 1800101/1800 4257008 /1800 2333131.
THANKS YOU FOR BOOKING WITH US.
[Quoted text hidden]
—
Joshua Paul
Mob:+91 9527871733
Desk-0832 6516511 Extn:481
(a Unit of Travelmade Easy Online Pvt Ltd)
—
Corporate Office :Brisa Complex,Shop No,545,Near Somay Resort, Naika Vaddo, Calangute Bardez – Goa. 403516
Call-Center : +91 8080144002
Email: [email protected] web: www.easygotrip.com
Barun Kanti Kar <[email protected]> Mon, Oct 13, 2014 at 2:13 PM
To: Joshua Paul <[email protected]>
I do not require any further ticket. Please refund the amount immediately to my account and also provide details
of cancellation charges made by the concerned airlines. It is very much shocking that after passing of 13 days
you have not refunded the amount though I requested through mail on 30.9.2014. It is once again requested to
refund the amount to my account today positively.
[Quoted text hidden]
Joshua Paul <[email protected]> Mon, Oct 13, 2014 at 2:18 PM
To: Barun Kanti Kar <[email protected]>
Dear Sir/Mam,
we still did not received refund from the airlines. we will update you when we receive it..
Thanks and Regards
Easygotrip.com
[Quoted text hidden]
Barun Kanti Kar <[email protected]> Mon, Oct 13, 2014 at 2:28 PM
To: Joshua Paul <[email protected]>
I think you are misleading me by not refunding the amount to my account rather you have advised me to
purchase further ticket from the remainder amount in future. If u do not get back amount how u will arrange
further ticket.
[Quoted text hidden]
Barun Kanti Kar <[email protected]> Mon, Oct 13, 2014 at 2:54 PM
To: Joshua Paul <[email protected]>
I do not know how much time you will take to give positive reply. Further, I would to inform you that I do not get
any reply immediately then there will be no other option but approach to the appropriate forum for relief.
[Quoted text hidden]