Giftease – Did not get refund for damaged product

ordered a Laptop Plus Multi Purpose Pine Wood Laptop Table – Blue from www.giftease.com. The product I received was received (product Order # 1100141681) with broken hinges on 11th feb 2016. I lodged a complaint to gftease. They agreed to refund the money and promised that they will reverse pick up the item from my place but that did not happened yet.
Company name: gftease Pvt Ltd.Poona Warehousing Gat no 1340/1,Pune Nagar Road,Wagholi – Pune 412207
Maharashtra , product name : Laptop Table,Date of purchase: 3 Feb 2016.
Snapshot is in attachement.

Please resolve this issue . Thanks a lot


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