1. I ordered Technofirst Solution T12921 Battery Charger on Flipkart website on 7th Jan 2016 vide order number OD104901925322225000 which was subsequently delivered on 11th Jan after which I plugged the battery charger into the power point and connected the cable to my phone, it was charging, 10 mins later I heard small ‘phat’ noise from the charger and when I touched it was hot and I could feel burning smell from the charger so I unplugged it and upon inspection of the phone it was dead. I rebooted it and went on to the Flipkart website to lodge a complaint, they offered return which I declined and wanted refund. Later at night approx around 1130 PM I plugged the original Nokia charger into my Nokia Lumia 730 but it wasn’t charging up, so I removed battery and inserted back and tried charging but no luck.
2. Next day I took it to Nokia Service Centre @ Malakpet, Hyderabad, who upon hearing the issue told me it could be USB port etc and will cost 1600/ I opted for diagnosis of the fault and later they told me that the phone cant be repaired as the whole board and USB port and pins has been short circuited, that even if repaired it will give problem in future.
3. The jobsheet number is 307465550/160112/008 dated 12th Jan 2016 for which I paid Rs.100/ for diagnosis of the problem.
4. I contacted flipkart and spoke to Nikita who upon hearing advised me that not to buy a new phone as Flipkart will resolve the issue in couple of hours, at 1830hrs I received a call from Savita who advised me that they can only offer refund for the faulty charger and will remove the seller from the site but won’t replace my handset. Later at night I spoke to Puneet/Sumeet who said he will escalate the issue to a special team who will get back to me, that was on 12th evening , on 18th Jan vinod called me and advised that Flipkart will only refund for the faulty charger but wont replace the handset and also suggested that its not because of the charger but because of over supply of current that wrecked my phone and further suggested that I shouldn’t have used the fast charger for smart phone as it may cause damage to which I replied that if that is the case then it should have been clearly mentioned on the website , on the product information it was clearly mentioned that the charger can be used for fast charging any phones and that the power supply varies from 110v to 240v.
6. I have already purchased Nokia Lumia 540 on 13th Jan from Pramod Mobiles, Jagdish Market, Abids (receipt enclosed) as Flipkart reverted on their promise to provide a new Nokia 730 handset.
7. I have the charger still with me as a proof and burnt smell is still there.
8. I am attaching all my communication mails to Flipkart as well as receipts and Jobsheet from Nokia Service Centre
9. In the jobsheet the counter boy mentioned ‘board problem short circuit’ and this was obviously caused due to the charger sold on the Flipkart which they are not acknowledging but trying to save themselves.
10. On Monday the 18th Jan 2016 I received a call from Flipkart again advising that they will only refund money for the faulty charger and that its not their policy to replace handset and further that over current may have damaged the phone and not the charger. I advised to the gentleman that the voltage mentioned for the charger varies from 110 v to 240 volts hence oversupply and undersupply issue doesn’t arise here.
Instead of addressing the issue in a logical manner Flipkart is trying to blame on things which doesn’t hold any ground nor make any sense..