Ebay.in – Refund withheld since 1 year

I ordered something on ebay.in in February 2015 and it was defective when I received it. I called up ebay.in and they said that they would send me a coupon of the product’s amount within 10 days but I received it on 11th May 2015 with an expiry date of 11th June 2015 but it was already expired when I received it. I had called ebay.in again around 17th May 2015 telling them the problem and they said that there might be some error and would send me a new coupon within a week. Since then I have called ebay.in 5-6 times but everytime they say give us 10 days. But till date I haven’t received any response from them


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