Easygotrip-goa – not refunded the air ticket amount

I booked a ticket on easygotrip booking no:ET-50554 was booked and the amount has been withdrawn from our booked but later the ticket was rejected.Rejection Refund no:B504
There is yet no proper response from the easygotrip.its going to become a since a year our refund amount has not been returned to us we have sent many mail nd tried of contacting this agency.