deja-vu trends – till date not receiving the product

Ticket #183827

Ticket Status: Open
Department: Deja-Vu Trends Customer Support
Create Date: 28/02/2014 11:25 am
Name: BHARAT PRAJAPATI
Email: [email protected]
Phone:

Subject:Re: Deja-Vu Trends: New Order # 100012602

Ticket Thread
28/02/2014 11:25 am
dear sir,

pl. give the status of order # 100012602.
pl. give your answer on this mail or on cell via sms or call.

thanking you,

yours truly,

Bharat Prajapati
+91-9879553911

On Tuesday, 25 February 2014 9:25 AM, Deja-Vu Trends wrote:

Hello, bharat prajapati
Thank you for your order from Deja-Vu Trends. Once your package ships we will send an email with a link to track your order. You can check the status of your order by logging into your account. If you have any questions about your order please contact us at [email protected] or call us at 1800 3000 1177 Monday – Saturday, 10 am – 8 pm IST.
Your order confirmation is below. Thank you again for your business.
Your Order #100012602 (placed on 25 February 2014 09:20:22 IST) Billing Information:
Payment Method:
Mr. BHARAT PRAJAPATI
D1/6 ,DIPLOMA GANDHY COLLEGE STAFF QUOTERS OPP RTO OFFICE MAJURAGATE SURAT SURAT, GUJARAT, 395001 India
T: 9879553911 EBS Payment Gateway

Shipping Information:
Shipping Method:
Mr. BHARAT PRAJAPATI
D1/6 ,DIPLOMA GANDHY COLLEGE STAFF QUOTERS OPP RTO OFFICE MAJURAGATE SURAT SURAT, GUJARAT, 395001 India
T: 9879553911

Free Shipping – Free

Item
Sku
Qty
Subtotal
Sony Xperia C (White) 38B9LL44 1 Rs. 14,904.00 Subtotal Rs. 14,904.00 Shipping & Handling Rs. 0.00 Grand Total (Excl.Tax) Rs. 14,904.00 VAT 12.5% (12.5%) Rs. 1,863.00 Tax Rs. 1,863.00 Grand Total (Incl.Tax) Rs. 16,767.00 Thank you, Deja-Vu Trends
01/03/2014 6:02 am Abdul Gafoor
Dear Sir,
Good Morning,

I appreciate your time and patience.

As per my records you have order for Sony Xperia C (White)

I like to inform you that it will be shipped in 4 to 5 business working days in that Saturday and Sunday is not included and we will update you with your product tracking details in your given mail Id.

So request you to kindly wait it will be shipped soon.

Thanks & Regards

Abdul
05/03/2014 9:28 am
Dear
My order still not received 100012602
(placed on 25 February 2014 09:20:22 IST)

and also your mobile and support no is also not replaying ..we have note that after 10 days we have not received our order and not any replay from your side ,this type of very bad service we have found first time in online shopping so please send our paid product soon other wise we have to take another step for our paid Rs.

Bharat Prajapati
+91-9879553911
05/03/2014 9:30 am BHARAT PRAJAPATI

Dear
My order still not received 100012602

(placed on 25 February 2014 09:20:22 IST)

and also your mobile and support no is also not replaying ..we have note that after 10 days we have not received our order and not any replay from your side ,this type of very bad service we have found first time in online shopping so please send our paid product soon other wise we have to take another step for our paid Rs.

Bharat Prajapati
+91-9879553911

On Sunday, 2 March 2014 12:15 PM, Pre-Sales Support: Deja-Vu Trends wrote:

Dear sir
Good Afternoon,
As per your conversation,i would like to inform you that it takes 4 to 5 Business working days for shipment your order .So kindly give us some time we will ship your Product soon.
I appreciate your time and patience.

Thanks
Regards,
————————————

Pre-Sales Support
Deja-Vu Trends Division,
IBS Bespoke Solutions Private Limited
Cell:+91 9022854455
Email: [email protected]
24, Apurva Estate, Makwana Lane,
Andheri-Kurla Road, Andheri (East),
Mumbai 400 059, India
http://www.dejavutrends.comwww.twitter.com/dejavutrendswww.facebook.com/dejavutrends
On 2014-02-28 11:20, BHARAT PRAJAPATI wrote:
dear sir,
>
>
>pl. give the status of order # 100012602.
>pl. give your answer on this mail or on cell via sms or call.
>
>
>thanking you,
>
>
>yours truly,
>
>Bharat Prajapati
>+91-9879553911
>
>
>
>On Tuesday, 25 February 2014 9:25 AM, Deja-Vu Trends wrote:
>
>
>Hello, bharat prajapati
>Thank you for your order from Deja-Vu Trends. Once your package ships we will send an email with a link to track your order. You can check the status of your order by logging into your account. If you have any questions about your order please contact us at [email protected] or call us at 1800 3000 1177 Monday – Saturday, 10 am – 8 pm IST.
>Your order confirmation is below. Thank you again for your business.
>Your Order #100012602 (placed on 25 February 2014 09:20:22 IST) Billing
>Information:
>
>Payment Method:
>Mr. BHARAT PRAJAPATI
>D1/6 ,DIPLOMA GANDHY COLLEGE STAFF QUOTERS OPP RTO OFFICE MAJURAGATE
>SURAT SURAT, GUJARAT, 395001 India
>T: 9879553911 EBS Payment Gateway
>
>Shipping Information:
>
>Shipping Method:
>Mr. BHARAT PRAJAPATI
>D1/6 ,DIPLOMA GANDHY COLLEGE STAFF QUOTERS OPP RTO OFFICE MAJURAGATE
>SURAT SURAT, GUJARAT, 395001 India
>T: 9879553911 Free Shipping – Free
>
>Item
>Sku
>Qty
>Subtotal
>Sony Xperia C (White) 38B9LL44 1 Rs. 14,904.00 Subtotal Rs. 14,904.00
>Shipping & Handling Rs. 0.00 Grand Total (Excl.Tax) Rs. 14,904.00 VAT
>12.5% (12.5%) Rs. 1,863.00 Tax Rs. 1,863.00 Grand Total (Incl.Tax) Rs.
>16,767.00 Thank you, Deja-Vu Trends
>
>
06/03/2014 10:20 am BHARAT PRAJAPATI

Dear
My order still not received 100012602

(placed on 25 February 2014 09:20:22 IST)

GIVE ME MY PAYMENT RETURN
BECAUSE
your mobile and support no is also not replaying ..we have note that after 11 days we have not received our order and not any replay from your side ,this type of very bad service we have found first time in online shopping so please send our paid product soon other wise we have to take another step for our paid Rs.

Bharat Prajapati
+91-9879553911

On Wednesday, 5 March 2014 9:25 AM, BHARAT PRAJAPATI wrote:

Dear
My order still not received 100012602

(placed on 25 February 2014 09:20:22 IST)

and also your mobile and support no is also not replaying ..we have note that after 10 days we have not received our order and not any replay from your side ,this type of very bad service we have found first time in online shopping so please send our paid product soon other wise we have to take another step for our paid Rs.

Bharat Prajapati
+91-9879553911

On Sunday, 2 March 2014 12:15 PM, Pre-Sales Support: Deja-Vu Trends wrote:

Dear sir
Good Afternoon,
As per your conversation,i would like to inform you that it takes 4 to 5 Business working days for shipment your order .So kindly give us some time we will ship your Product soon.
I appreciate your time and patience.

Thanks
Regards,
————————————

Pre-Sales Support
Deja-Vu Trends Division,
IBS Bespoke Solutions Private Limited
Cell:+91 9022854455
Email: [email protected]
24, Apurva Estate, Makwana Lane,
Andheri-Kurla Road, Andheri (East),
Mumbai 400 059, India
http://www.dejavutrends.comwww.twitter.com/dejavutrendswww.facebook.com/dejavutrends
On 2014-02-28 11:20, BHARAT PRAJAPATI wrote:
dear sir,
>
>
>pl. give the status of order # 100012602.
>pl. give your answer on this mail or on cell via sms or call.
>
>
>thanking you,
>
>
>yours truly,
>
>Bharat Prajapati
>+91-9879553911
>
>
>
>On Tuesday, 25 February 2014 9:25 AM, Deja-Vu Trends wrote:
>
>
>Hello, bharat prajapati
>Thank you for your order from Deja-Vu Trends. Once your package ships we will send an email with a link to track your order. You can check the status of your order by logging into your account. If you have any questions about your order please contact us at [email protected] or call us at 1800 3000 1177 Monday – Saturday, 10 am – 8 pm IST.
>Your order confirmation is below. Thank you again for your business.
>Your Order #100012602 (placed on 25 February 2014 09:20:22 IST) Billing
>Information:
>
>Payment Method:
>Mr. BHARAT PRAJAPATI
>D1/6 ,DIPLOMA GANDHY COLLEGE STAFF QUOTERS OPP RTO OFFICE MAJURAGATE
>SURAT SURAT, GUJARAT, 395001 India
>T: 9879553911 EBS Payment Gateway
>
>Shipping Information:
>
>Shipping Method:
>Mr. BHARAT PRAJAPATI
>D1/6 ,DIPLOMA GANDHY COLLEGE STAFF QUOTERS OPP RTO OFFICE MAJURAGATE
>SURAT SURAT, GUJARAT, 395001 India
>T: 9879553911 Free Shipping – Free
>
>Item
>Sku
>Qty
>Subtotal
>Sony Xperia C (White) 38B9LL44 1 Rs. 14,904.00 Subtotal Rs. 14,904.00
>Shipping & Handling Rs. 0.00 Grand Total (Excl.Tax) Rs. 14,904.00 VAT
>12.5% (12.5%) Rs. 1,863.00 Tax Rs. 1,863.00 Grand Total (Incl.Tax) Rs.
>16,767.00 Thank you, Deja-Vu Trends
>
>
09/03/2014 6:28 am Abdul Gafoor
Dear Sir,
Good Morning,

I apologize for the delay in shipment of your product.

As per my record we had forward your request to concern department for shipment your product.

As I request you to give us some time we will do as soon as possible.

I appreciate your time an patience.

Thanks & Regards

Abdul
10/03/2014 10:52 am
AFTER 17 DAYS WE HAVE NOT RECEIVED MU MOBILE..DO FAST ..AND ALSO ANY ONE NOT REPLAYING FROM THIS TWO NO.09022854455 TOLL FREE NO180030001177 ..SO CALL ME NOW…I NEED FAST REPLAY FROM YOU …
AND HOW MANY DAYS YOU WILL TAKE FROM TODAY..

Mr. BHARAT PRAJAPATI
>D1/6 ,DIPLOMA GANDHY COLLEGE STAFF QUOTERS OPP RTO OFFICE MAJURAGATE
>SURAT SURAT, GUJARAT, 395001 India
>T: 9879553911 Free Shipping – Free
11/03/2014 10:20 am BHARAT PRAJAPATI

Dear
My order still not received 100012602

(placed on 25 February 2014 09:20:22 IST)

your mobile
and support no is also not replaying ..we have note that after 17days we have not received our order and not any replay from your side ,this type of very bad service we have found first time in online shopping so please send our paid product soon other wise we have to take another step for our paid Rs.

Bharat Prajapati
+91-9879553911

Bharat Prajapati
+91-9879553911

On Sunday, 9 March 2014 6:29 AM, Deja-Vu Trends Customer Support wrote:
13/03/2014 6:00 am David Anthony
Dear Sir,
Good Morning,

I would like to inform you and apologies for the inconvenience caused in delay has been occur due to the Ongoing Sale and the Low Price guarantee on our website…

As per your requirement of shipment already forward to concern department and request you to provide us some more time for shipment..

Kindly have patience and co operates with us… We are trying our best to ship your product as soon as possible…

Thanks,

Regards,
David
13/03/2014 9:18 am
I have already paid 16 days ago ..you r delay too much ,give me my product today because it is first time i seen after paid maximum tow or three days i got my product .

and call me or receive call because on your tool free no any one call received so i believe you r not responsible for customers replay

for future reference give my product today..

Bharat Prajapati
+91-9879553911
13/03/2014 12:10 pm BHARAT PRAJAPATI

Dear
My order still not received 100012602

(placed on 25 February 2014 09:20:22 IST)

your mobile
and support no is also not replaying ..we have note that after 17days we have not received our order and not any replay from your side ,this type of very bad service we have found first time in online shopping so please send our paid product soon other wise we have to take another step for our paid Rs.

Bharat Prajapati
+91-9879553911

On Thursday, 13 March 2014 6:00 AM, Deja-Vu Trends Customer Support wrote:
14/03/2014 9:47 am
Dear
My order still not received 100012602

(placed on 25 February 2014 09:20:22 IST)

your mobile no and support no is also not replaying ..we have note that after 20 days we have not received our order and not any replay from your side ,this type of very bad service we have found first time in online shopping so please send our paid product soon other wise we have to take another step for our paid Rs.

Bharat Prajapati
+91-9879553911
14/03/2014 4:15 pm
Now i am going to legal process for my money paid ..
18/03/2014 10:02 am
Mem,

After telephonic discussion still we have not received our product ,we had paid 22 days ago. It is not fair because after 22 days there is no received any positive replay from your side.

I need my product soon…other wise i will take legal action towards Deja-Vu Trends…

Bharat Prajapati
+91-9879553911
19/03/2014 5:42 am David Anthony
Dear Sir,
Good Morning,

We have already forward your requirement to concern department and they are looking after your order of shipment, as any information gets will share with you. We are trying our best to ship your product.

Kindly have patience and co operate with us..

Thanks,

Regards,
David
21/03/2014 9:13 am
now i m going to legal process.

Bharat Prajapati
+91-9879553911