Dear sir,
I had got a call from Mr Rajeev Mehta around 25th may, 2013 stating that I was selected as one of the three entries for cash prize of 5lac, 7lac and 10lac in a contest organised by dealsothan. I was asked to pay Rs.24, 998 for this. And I was also promised that he will get back my money from bagittoday and also released the diamond reselling certificate, where I had given money in a same type of contest.
I paid Rs. 14999 and Rs. 9999 on 27 May, 2013 and 29 May, 2013 respectively in two transactions. After this payment I got some products which are of no use to me and on top of it there were some defective products also. They also did not send any invoice of the products. I was never informed for this that I will get some product. Since it came I accepted it and given a complain for defective product. Every time I was told that I will get another product in place of that defective product, but it never happened.
Then after 1 month, Mr Rajeev again called me and asked me to do some more transaction. This time I refused to do any transaction.After that around 7 Sept, 2013, I got a call from Mr Mayank Arora and team. He told me that Rajeev had done many false commitment to the customers and he had removed from the contest department. Now he is handling the contest department and since I already paid around Rs. 25, 000 money, I have to pay Rs. 3999 more to participate in 3-STAR contest and my entry will be confirmed for Toyota Etios car along with the cash prize. I paid Rs. 3999 on 21 Sept, 2013, believing on Mr Mayank, but after payment I again asked for Rs. 40, 000 of payment. I refused to do this payment.
After that around 10 Oct, 2103, I got a call from Mr Abhay Choudhary. He told me that he is the head of contest department. He told me that I don’t have to pay Rs. 40, 000 as I was asked from Mr Mayank and team. He told me that earlier I was asked for more money than needed for the contest and he will take action on everyone who involved in it.
I don’t know what happened regarding that but I strongly believe that no action has been taken against anyone because eveyone of them is still there (specially Rajeev Mehata) and still making false commitment to the customers.
Abhay told me that total amount required to participate in the contest is Rs 48, 895 and this is required because they have to show it to the government. He again told me that I have a confirm entry for Toyota Etios along with the cash prize and the conest will be held on 2 Nov, 2013. Since I already paid Rs. 28, 997 (14999 + 9999 + 3999), so I have to pay only Rs. 19898 (48895 – 28997). I paid Rs. 9999 and Rs. 9899 on 16 Oct, 2013 and 19 Oct, 2013 respectively.
After that I was asked to pay Rs. 2499 for my refund of money from bagittoday and releasing of diamond reselling certificate. I agreed to pay this but while payment on IVR, they deducted Rs. 29, 999 on 21 Oct, 2013. They told me that this happened mistakenly and I will get back the money in 72 hours. But It never happen.
I did multiple calls and follow-up by emails also. It went on like this for more than 1.5 months, contest date was also passed. I did not get my money back neither I get any prizes from the 3-STAR contest.On 9 Dec, 2013, I again got a call from Mr. Rajeev. He told me that refund of Rs 29, 999 has been approved and I have to register my card details on the IVR.
I agreed for that and he again made a transaction of Rs. 29, 999 without informing me. Earlier he told that I only have to register my card details but he did transaction. After following up the matter he told me that all the money which is around Rs 60, 000 will be refunded within 72 hours, but i did not get the money. I again called multiple time and again a transaction of Rs. 39, 999 was made by Mr Abhay on 18 Dec, 2013 in same fashion as it was by Rajeev. Again I was not informed in advanced for this. Abhay told me that it was Rajeev fault and I have to again register my card on IVR. I did it again and they deducted this amount of money again.
I was again told that all money will be refunded but it never happen.On 19 Dec, 2013, Abhay told me to do one more transaction of Rs. 19, 999, which I declined. Then again Miss Jyoti sharma called me and she told me to do a transaction of Rs. 1999. She told me that if i do that I will get all my benefits and all extra money with the interest. She told me to do it on IVR but I Declined it by seeing my previous experience and I told her to take money by internet transaction. I did a payment of Rs. 2598 on next day, 20 Dec, 2013. I was promised that my complete money will be refunded in 72 hours but as earlier they did not do that.
On 4 Jan, 2014, I talked to Rajeev, after Jyoti told me that all the refund authority is with him, and he told me that I have to generate a decline ID from my card. He made a failed transaction of Rs 1, to show me that my OTP has been used in this failed transaction and asked for the OTP for the further processing. I trusted him again and give him the OTP. He forwarded my call to Miss Aarti, for the processing of refund of money. She told me that she is releasing the amount of 59, 999 in my card but actually she did a transaction of Rs. 59, 999 from my card.
I don’t know what type of functioning these guys are doing. I have never seen this type unethical and unprofessional thing. Everytime I called or mailed, these guys told me that they are going to refund and each time it end up with one more transaction.
It is more than 8 months now. Whenever I called them they give me a date that on this date money will be refunded but they never refund the money.Please help me to get my money back.
Thanks and Regards,
Ankit Maurya
7760483707