Hi,
I have placed 2 orders on a regular interval of a week and my first order was cancelled and I demanded for a refund. Once they realized I have made the payment for both orders their attitude changed. The way they spoke over the phone when I called customer care was unbearable.
I cancelled my second order due to delayed delivery and asked for the refund on that also. I called them and started shouting for my first order refund of AED 1392. After regular fight over phone I threatened them that I will file a complaint and in 2 days I got the refund of AED 1392.
My second order refund of AED 276 is still pending. I have placed the order on 31/01/2016 cancelled it on 08/02/2016. Today it is 23/02/2016 and the refund is not processed. I called and told them that I will file a complaint with consumer rights for which the representative said ” we have seen many like this issues and nothing is gonna happen to us whether it is police or govt.” I got really shocked at their response.
I am calling frequently and their tones are getting changed now. They are disconnecting the phone while talking, shouting back to me, promises to call back and each time new persons will take the phone and give different replies. Totally fed up with their responses finally decided to complaint against them.
Searched in google and found Dubai Economic Development (DED) is there to protect consumer rights against such frauds. Registered a complaint with them and they forwarded it to the Consumer rights division and confirmed it with a reference mail with reference number and a call received from their official.
Wanted to share this here so any other people wont be victims.
Regards
Manish