askme bazar/ spark shoes – VIOLATION OF REFUND POLICY (WRONG PRODUCT)

I HAVE ORDERED (ORDER NO:-AB9432122 DTD 03.02.2016) A PAIR OF SHOES NAMED VIZ “SPARX STYLISH SPORT SHOES FOR MEN SPARX 03” AND IT’S SIZE WAS 8. AFTER PLACING THE ORDER I HAVE GET SEVERAL REMINDERS THE DISPATCH OF SHIPMENT AND LASTLY IT REACHES TO ME. EVERY THING WAS RIGHT WHILE THE BOX IS DELIVERED TO ME, BUT WHEN I OPENED THE BOX, I FOUND THAT THE SHOES ARE OF DIFFERENT SIZE i.e.6. AFTER GETTING ALL THIS WRONG I PUT COMPLAINT(COMPLAINT NO:-QRC80151805) FOR THE REPLACEMENT AND THEY HAVE TOLD ME THAT THEIR PERSON WILL COLLECT THE BOX AND REFUND THE AMOUNT. BUT NOTHING WAS DONE WHILE DAYS ARE PASSING. ON 23.02.2016 I AGAIN CALLED FOR THE REFUND BUT THEY ARE CHANGING THEIR COMMITMENT.
SO I AM COMING TO THE HONORABLE COURT FOR THE JUDGEMENT AND PUNISHMENT AGAINST THE MISCONDUCT OF THE FIRM.