Healthians.com Complaints & Reviews
By: Sandhya Kapoor
I left a request for them to come the next day at 6.00 AM. I got a call from Healthians to confirm the order and soon received 2 messages on my cell for the same.
We waited from 6.00 in the morning the next day to 7. No one came! After 7.00 I made a call from my cell and the customer care informed me that due to CRM issue phlebo not assigned. Then I requested him to reschedule the appointment for the next day. Again next day same thing happened. We waited from 6.00 to 7.00 and no one came. Then again I made a call to phlebo assigned to us for sample collection. He said he will be there in 15 minutes. But no one came till 7.30. Then I contacted again to this phlebo. He said he got stucked in previous appointment and not able to reach on time. There is a big communication gap in their system. Not only did they make my husband wait for the service, but also they were giving irrelevant excuses for not being able to serve properly. And I need to inform the Healthians that if they cannot keep up with timings like 7.30 AM, they should remove the option of any such time in the request form.