Abhi bus online booking – Again same – They never inform about bus cancellation

I had recently booked a bus ticket via abhi bus site. The experience was the worst. They did not inform me about the bus cancellation and when I raised a complaint on receiving a call from bus operator they just cancelled my complain ticket without my information. The only thing they were saying was you can travel if you are comfortable to travel besides a male passenger. When I said No they cancelled my ticket with the promise of refund. I am now waiting for refund. Lets see how much time that is going to take!