SNAPDEAL / KEYOCERA TASKALFA 1800 PRINTING MACHINE – HOLD MY RS.31899.00 AMOUNT WITHOUT REASOAN

I placed order KEYOCERA TASKALFA 1800 BLACK – XEROX MACHINE on 17th November 2015 in SNAPDEAL and it supposed to deliver on December 30th. I paid the money (Rs. 31899) using my credit card.

Below are the order details:
order id : 10647337182

Pickup Date 30 December 2015

I received that product damaged by that time i am send to complaint to snapdeal about the damaged product and using the refund option, But there is no respose, So i call them everyday different Customer care executive agent is picking up and telling that they need 24 – 48 Hrs of time for checking status.

Its been repeating since last 7 days..
finaly they were send on the pickup order number and address details.
Immidetaly i sent my product to the given address and there was receving on 13 jan 2016. My shipping reference Number in Blue dart is 50366347695

Till now i lost almost Rs 900 of money for mobile bill and lot of time waste and mental torture.

And I orderd the xerox machine for my businees purpose but i lost my business and money.

I call them everyday different cs agent is picking up and telling that they need 24 – 48 Hrs of time for checking status. Its beeb repeating since 27 days.
Customer support of Snapdeal never bothering and simply telling that they need more time and waiting for status from Refund team. And they will put call on hold for long time.

I have been waiting for a refund status, since 30 th December 2015, Even that hasn’t been done.

I call them every day and sent so many mails but no use.

Very Bad Customer service indeed !!! Finaly I decided to go consume, Please advice me how can i apply in consumer court. my contact number-+91 7373 711 744 myself sathishkumar.