flipkart – received damaged product

I had ordered vanheusen sunglasses from flipkart they sent me a damaged product I asked for a replacement and again I got a damaged product now again I asked for a replacement or a refund they are not giving me anything and telling me to wait for few hours buts it’s really frustrating to wait for so many days now because I have been waiting for their solution and they are doing nothing about it . And telling me to wait for 24 hrs it’s been 5 days now and now they are telling to wait for more 2 days and