Sendmygift.com – My refund not processed, very poor service

My Order number 145009997 I have cancelled my order as they are not able to deliver as promised while order, i even confirmed from their representative about delivery.they said, we will be.and they failed saying we have technical problem.So i cancelled my order and they we will process refund in 2 to 3 days.its been almost 15 days and my refund is still not processed.when ever i call their rep they say we will sovle issue but end of the day it is same.No responsibility in providing service.Very very very poor service..