Shoppersstop.com – They have cancelled product without giving me any Idea in name off system error. Now not giving this product back.

On 29 Dec 2015, 9:03 AM I ordered two product Order no.(00663615 and 00663551 ). It was under offer prize. Amount was paid by net banking. Ordered get confirmed and It would be delivered by next working five days.Since it was confirm, I canceled same product from other e-commerce dealer which I had ordered earlier. After Three days, On 31 Dec 2015(Night). I got mail of cancellation of order. I didn’t cancel it. On 01 Jan 2016 I made call to customer care. They told me product canceled due to mismatch of price and system error. If product is under offer price then what is meaning of mismatch of prize. I spoke with Manager “Kanhaiya” he also told me same thing. I demanded for my ordered product, he assured me problem will be solved and will get update on same day but since it has been 6 days to raised ticket, I didn’t get any mail/response . Also they are not giving proper service. Whenever I contact them they assured me upto the end of the day they will update me. But still I didn’t got any mail. I told them that I will go for Consumer court but they don’t even care of this. They are giving false promises to the customer . Also not giving proper services. I ordered this product for one of my beloved for some promises for date 7th Jan 2016. The manager “Kanhaiya” has all idea about this issue. PRODUCT ORDER NO. 1)00663615 2)00663551 Date of incident: On 01 Jan 2016 Client Information: Name : Shoppers Stop Address: 211-D, S.V. Road, Andheri (W), Mumbai – 400 058. contact: 02240746000/+91-22-66486648/ email:[email protected] Desirable Resolution: Need MRP amount of product. I had ordered same product from other e-shopping sites, but I got same product in less price in shopperstop, I canceled earlier one. Since ordered is Winter wear . If they are not giving my product back till the end of January, there will be no use of it in such case I need mrp. amount of product. Please let me know If I can provide further information. Thank you. Nilesh