Hello Sir,
I ordered MI 4i mobile from http://www.mi.com/in/index.html. I placed order on November 3, 2015 with online payment. The mobile is dispatched by Mi with Delhivery courier service. The item is now delivered for 10 days so i called courier company Delhivery.
Delhivery told me that item you ordered is misplaced and not traceable. Then i contacted MI and told them Delhivery courier has misplaced my item so i need refund and cancel my order. MI told me we have already dispatched so contact Delhivery to check status. They both just fooled me for couple of days.
I then told MI executive to file my complaint. Then MI marked my order as return rejected but did not refund my money.
I contacted MI why my money is not paid then i get a response saying you have to wait until the item you ordered returns back to MI.
I told them since order is misplaced it will never return to you then how long you will be holding my money. They are saying you have to wait and not giving any refund. MI is not even giving proper answer to my question. MI not giving deadline by when i will get money back. MI not even replying to my emails.
It’s the worst Chinese company , drinking our blood. MI holding my hard earned money. I paid money from credit card so since item is not delivered i did not pay credit card bill and now have to pay interest 3% pm.
MI provides such a poor service, can’t solve an issue in a month’s times.
Please help me to deal with this issue.
Thanks,
Amit
M. 9923103893.