IFFCOTOKIO HEALTH INSURANCE – PAY ONLINE BUT NOT SEND DOCUMENT

I JANAK PANCHAL MB-8140424461.
I RENEW MY HEALTH POLICY IFFCOTOKIO AT 21/12/2015 BY ONLINE. STILL DATE 24/2/2016 NO SEND MY DOCUMENT ALSO NOT REFUND ME.
I CONTI. CALL TALL FREE NUMBER AND MR. PRAVIN (MB-09833100942 IFFCOTOKIO EMPLOYEE) BOTH I CALL U. BUT NOT GIVE MY ANSWER. I PAY 3359 RS. STIL DATE I HAVE NO ANY RENUE DOCUMENT.