I booked my laptop to be shipped to dublin (ireland), since the receiver needed for studies. The laptop’s market value is not more than worth Rs 15000. I booked my package to be couriered through a newly opened dtdc outlet in ashok vihar (delhi, india). I asked for charges, they told me rs 4500. I asked them in clear words whether there will be any further charges that i would have to pay for the package to be couriered. They said no. On arrival of the package to dublin. The receiver received the message that he needs to pay 59.14 euros as custom duty for the package. And further we found that the outlet had put the receivers address completely wrong causing unnecessary threat to the laptop which is of high value and has precious and irretrievable data. On calling the outlet manager disconnected the call several times. Atlast when he was confronted he took no responsibility for hiding information regarding duty charges even after being asked and putting down the receiver’s address wrong. He was rude and uncourteous knowing fully well that he is talking to a female customer. I am willing to pay the duty charges but demand a full refund on the charges that i have paid to dtdc for their service, since they have mismanaged the whole thing, taken no responsibility and misbehaved with the customer as well. Awb no. – 6432163264
Addition to this, now i have found that they put the value of the laptop 9000 which is much lesser than its actual value. And did not mention on the invoice that the laptop is used. Duty can never be this high for a used laptop. Now the laptop is stuck in the customs, it will be checked again by them, whether it is used or not. Meanwhile the receiver who has crutial work with the laptop suffers and has to provide documents to the customs. This has gotten way out of hand. Im planning to press charges against dtdc when this is over. The manager has taken no responsibility for all this. And is willing to do nothing to rectify his mistakes.
Now iv found that the laptop has arrived broken to the receiver. The whole screen is smashed. Im gonna press charges against dtdc if i don’t get full compensation.