Amazon – refund is not proceed

hi
this is Abdul rahman
e-mail i.d:- [email protected]
I have ordered NAMASKAAR INDIA 5 PLEESING JEGGINGS of RS1399 and my order number is #402-6277297-2464343 from amazon on 26-11-2015 and I found the quality and size of the product was less than worst!!! so I requested for return to amazon so they accepted my request and took the product on 4-12-2015 and till today i.e; (21-1-2016) I have complain many times to amazon but they are not refunding my money back and always making false promises
please help me in getting my refund(RS:1399) back
my contact no is 9030480332
thanking you


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